This policy explains what data we collect, how we use it, and your rights over it.
What we collect
- Account info. Your email address (used for sign-in via magic link).
- Business info you provide. Company name, owner name, service area, phone, voice preferences, pricing rules, and any files you upload or edit in the Service.
- Customer interactions. Inbound SMS and email from your customers, conversation history, leads, jobs, quotes, and reviews. This data belongs to you.
- Usage data. Page views, agent runs, error reports. Used to operate and improve the Service.
How we use it
We use the data only to operate the Service for you: powering your AI helpers with the rules you set, processing customer conversations, displaying your dashboard. We do not sell your data to third parties. We do not use your customer interactions to train AI models without your explicit opt-in.
Subprocessors
We use the following subprocessors to operate the Service:
- Supabase (database + authentication)
- Vercel (hosting)
- Anthropic (AI model provider)
- Twilio (SMS + voice)
- Resend (email delivery)
Each is under contractual obligations to handle data securely.
Your rights
- You can export your data by request.
- You can delete your account; data is removed within 30 days.
- You can ask what data we hold about you at any time by emailing us.
Cookies + storage
We use cookies for sign-in sessions and localStorage for UI state (your dashboard layout, draft progress). No third-party tracking cookies, no advertising cookies.
Customer messaging + TCPA
When the Service sends SMS on your behalf, it uses your registered AI line and follows TCPA opt-in / opt-out. Customers can reply STOP at any time to be removed from all future messages across all agents in your account, permanently.
Changes
We may update this policy. Material changes will be communicated before they take effect.
Contact
Questions about your data: info@byzaheer.com